EFTA02070186.pdf

To: From: Natalia Molotkova Sent Thur 10/15/2015 5:34:34 PM Subject Train - final [Email Ref: 151016-000302J TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Response (Natalia Molotkova) 10/15/2015 01:34 PM Coach - that is how they call wagon, Yes, $200. Thank you!!! Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer 10/15/2015 01:33 PM I understand! not to worry...I'm glad you got scats together because for sure that is important...you say "coach" seats but that is really the Standard Premier seats, yes? Is it possible for you to give a credit of $200 instead of the points? I know Jeffrey would appreciate it... ar e (Natalia Molotkova) 10/15/2015 01:21 PM I fixed it, but....No idea why in my mind was sitting that Karyna needs one way train ticket (it was one way air ticket, not train), so I made a mistake, instead of booking them together (to get seats together), I booked Karyna one way and round trip. Fares with Rail Europe are chanitil the time, yesterday, when I was checking round trip, was getting $520. But today, for I got round trip fare of 483.95 with fees and taxes. So, here is what I did - I had to call Rail Europe, cancel my 2 reservations (one way and round trip), and rebook them together (scats together). When I did that, the new round trip fare per person was $583.95. Let's say I wasn't "slow" and booked then originally together, fare would have been at $483.95 per ticket. So difference in fare is $100 per ticket. I can offer you 20 000 American Express points (equivalent of $200) or $200 as an apology. Whatever you preferred. Please let me know. Sorry for the mess, was thinking too hard (not booking rail every day, not an excuse). The new e-tickets should be emailed to me within an hour by Rail Europe. They do have now same coach and seats together. My apology, Regards, Natalia Molotkova Centurion Relationship Manager EFTA_R1_00629827 EFTA02070186 Hours: Monday through Friday 10:30am to 7:00pm EST Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a Suspicious e-mail, please visit us at americanexpress comphishing. e 2015 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor ("Concierge Company). In some cases. Concierge Company will provide you with certain Information about the service provider(s) fulfilling your concierge service. 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