EFTA01157917.pdf

• •, Post orders for 358 El Brillo Way the will be modified and finalized within Note: These orders are preliminary and next two weeks. I ructed by Mr. Epstein. t. The offi cer shall remain at the property unless inst i.d. to verify their Z. There will be a list of approved people, who must show photo identities. Igor direct consent of Mr. Epstein or Mr. 3. No one is to be admitted without the Zinoviev. , as per his directions. 4. The officer will travel with Mr. Epstein of ided to contact Mr Epstein and members 5. A list of cell phone numbers will be prov his staff. cell contact numbers per shift, the officer's 6. The officer must provide at least two ce telephone number. telephone phone number and a main offi er roun ds, incl udin g the doc k area , must be conducted every thirty minutes 7. Perimet from to p.m. until 7 a.m. 8. A vehicle will be provided. for Mr. A log belo ngin g to Atte rbur y, Gol dberger & Weiss, P.A., the attorneys 9. be prov ided to the offi cer and will be used to sign in all people that enter Epstein, will above, udes approved people under order no. 2 the property, no exceptions. This incl gardeners, fed ex employees, etc., NO Mr. Epstein's attorneys, handymen, visitors exclusive log to be used to document all EXCEPTIONS. This log will be the rbur y Gol dberger exclusive property of Atte that come to the residence. This log is the any entries on this log may be copied or & Weiss, P.A. and neither this log nor 7 A.M ay evening at the end of the it P.M. to entered on any other record. Each Frid y Cow les and be delivered by the officer to Stor shift, the visitor log for that week will od will be started. a new visitor log for the next 7-day peri His cell contact for all medical emergencies. to. Dr. Bruce Moscowitz shall be the . ne num ber is (56 0 a and his office telephone number is (561) 833-6116 telepho cy, property, other than a medical emergen 10. In the event of any incident on the ng re con tact ing any one else , the offi cer will contact for instructions the followi befo number L Mr Jack Goldberger, cell telephone persons in the order of priority listed: , home telephone num ber (560 (561)a office telephone number (561) 659-8300 office telephone z Dar ren indy ke - cell tele pho ne number (86z) eat lee EFTA01157917  .. •••• ,,,, . er (973)-8S; ;• Story Cowles - cell number (ztz) 5i7-zosz, home telephone numb telephone number (5601.a. EFTA01157918 Atterbury, Goldberger & Weiss, P.A. c t Wackenhut 4200 Wackenhut Drive, Suite 102 Palm Beach Gardens, Fl 33410 August 2009 EFTA01157919  4 V* STANDARD OPERATING PROCED URE 04„S Wackenhut ERS GENERAL ORD Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 TABLE OF CONTENTS SECTION 1 DOCUMENT REVIEW SECTION 2 INTRODUCTION CONTACTS SECTION 3 EMERGENCY RESPONSE & SITE A. Slte Information B. Steps in Reporting an Emergency C. Site Contacts SECTION 4 SITE SPECIFIC ORDERS A. Shift Procedures B. Post Specific Instructions SECTION 6 GENERAL ORDERS 1 EFTA01157920  • r ..-.••••••••• STANDARD OPERATING PROCED URE Os Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss. PA I EFFECTIVE: August 2009 SECTION 1 DOCUMENT REVIEW by approve these Post Orders. I, , representing G4S Wackenhut, here (Signature and Date) AND GENERAL POST SEC URIT Y OFF ICER S WIL L SE REQUIRED TO READ THE "SPECIFIC /DATE YOUR NAME ALL SIGN ACHMENTS TO THE ORDERS, AND TAND THE REQUIRED ORDERS", ALONG WITH ANY ATT HAV E REA D AND UND ERS THAT YOU IN SECTION ONE (1) INDICATING DUTIES AS OUT LINE D. location, I hereby affirm that I part of my resp onsi biliti es as a Security Officer assigned to this As ents of these Post Orders. have read and do understand the cont Signature Date Signatur e Date 2 • EFTA01157921  • ••• • 411I '' STANDARD OPERATING PROCEDURE Oa Wackenhut ERS GENERAL ORD Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 SECTION 2 INTRODUCTION responsibility It Offic er Is of the utmo st importance because of the great Your Job as a Sec urity ty and security of its rbur y, Gold berg er & Wei ss, PA depends on you to enhance the safe property from fre, carries, Atte other to protect its grounds, buildings, and employees, vendors, and visitors and of individuals. theft, vandalism, and the thoughtless acts ful reading of bee n prep ared to assi st you in this endeavor. Through a care These Post Orde rs have site-specific duties and men t, you will beco me acqu ainted with both your general and procedures contained this docu must diligently follow the policies and responsibilities. Understand that you ided . mation prov herein and make full use of all the infor all times. Always bear It is esse ntial that you cond uct yourself in a professional manner at Likewise , in mind that: COURTESY Earns Respect KNOWLEDGE Gets Results PAT IENC E Receives Cooperation SERVICE Increases Good Will l. The G48 Wackenhut rior perfo rmance of duty is your ultimate goa Rememb er, cons isten tly supe best effort every day. relying on you to put forth your Corporation and Doubletree Hotel are Represent us well! 3 EFTA01157922 STANDARD OPERATING PROCED UR E CLS Wackenhut GENERAL ORDERS EFFECTIVE: August 2009 Atterbury, Goldberger & Weiss. PA SECTION 3 EMERGENCY NOT IFICATION PROCEDURES k response to, and accurate looks to the Security Officer for quic Atterbury, Goldberger & Weiss, PA ition, always has priority over occur. An emergency, by defin reporting of, any emergency that may ents. normal operational security requirem in your authority to alleviate n is reasonably feasible and with You aro expected to take whatever actio importance) to the greatest extent l and property (in that order of the situation and protect personne complete written report Immedia tely after the incident in are expe cted to file a possible. You question has run its course. all Dines. Your life and/or the you maintain your composure at REMEMBER: It is imperative that your ability to perform as required while under the may very well depe nd upon lives of others pressure of an emergency. A. SITE INFORMATION Facility address: 358 El Brillo Way Palm Beach FL 33480 a on the property, other than In the event of any incident anyone else, the officer erg enc y, bef ore con tac ting medical em tac t the foll ow ing per son s in the order of priority listed, will con for instructions: S Cell Mr. Jack Goldberger 561-11 Office 561-659-8 300 561-S Home 862-s Cell Darren Indyke Office 212-517-2052 973-SilleN Home 561-4.11.401 Cell Story Cowles EFTA01157923 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS Atterbury. Goldberger & Weiss, PA I EFFECTIVE: August 2009 ediate permits, seek guidance from your imm In the event of an emergency, where time assi stan ce. emergency service Supervisor PRIOR to calling for public NCY B. STEPS IN REPORTING AN EMERGE a norm al rate of speech. 1. REMAIN CALM. Speak dearly and at tion. 2. Identify yourself by name and posi anyone has been of the emergency, the extent to which 3. Describe the type and exact location ns, If any, have been or are being take n. injured (if applicable), and what specific actio , be patient if ques tions com plete ly. Eve n though you may feel pressed for time 4. Answer all ady stated. d to repeat something that you have alre asked for additional information or aske onnel to the scene Be prepared to direct emergency pers 5. Follow WI Instructions given to you. ce that is required. and/or provide any other form of assistan C. SITE CONTACTS Station One (800) 666-5808 Call to contact the on-duty Road Supervisor us nature that the on- Roa d Sup ervis or, yet the situation is of such a serio If you cann ot cont act the the senior Officer on agement is necessary and appropriate, site presence of a member of G4S man in the order presented below: wing duty is authorized to contact the follo TWC Area Supervisor: Thomas Hartog Work telephone number: 561-691.8737 (Area Office) Cellular number: 561 TWC Operations Mgr.: Mark Dolan Work telephone number 561-691-6737 (Area Office) Cellular number. 561 TWC General Manager. Mr. Ed Rodriquez Work telephone number: 561-691-6737 (Area Office) 5 EFTA01157924  • • 1,, ,es Al • ft, , STANDARD OPERATING PROCEDURE 04 Wackenhut GENERAL ORDERS Attetburv, Goldberger & Weiss, PA I EFFECTIVE: August 2009 SECTION 4 SITE SPECIFIC ORDERS A. SHIFT PROCEDURES & Weiss P.A. are to protect and ensure the Security Officers assigned to Atterbury, Goldberger tenants, facilities and equipment against criminal, safety and security of ail agency employees, d to undertake the following tasks: malicious or hostile acts. Security Officers are require • Prevent and discourage unauthorized access • Prevent and discourage criminal activity • Prevent and disperse trespassers and loiterers • Respond to emergencies -social behaviors andior events of a • Document and report any incidents, accidents, anti activity, at or near the site. security or emergency nature; as well as any suspicious area, through alertness, patrols and observation. Officers are to maintain effective surveillance of the Officers will conduct all patrols on foot B. POST SPECIFIC INSTRUCTIONS ted to do otherwise by the client. • Whde on post, you shall remain on property unless instruc must show photo identification to verify • A list of approved people has been provided, who their identities. nt of the client or Mr. Igor Zlnoviev. • No one is to be admitted without the direct conse his directions. • The on duty officer will travel with the client, as per to contact the client and members of his • A list of cell phone numbers has been provided staff. at least two contact numbers per shift, the • The officers assigned to this post must provide one number. officer's cell phone number and a main office teleph be conducted every thirty minutes from • Perimeter rounds, including the dock area, must 2200 hours until 0700 hours. all medical emergencies. His cell phone • Dr. Bruce Moscowitz shall be the contact for number is 561-833-6116 number is 561-1S and his office telephone 6 EFTA01157925  G PROCED URE lb Wackenhut STANDARD OPERATINERS GENERAL ORD Atterburv, Goldberger & Weiss, PA I EFFECTIVE: August 2009 client, will be provided er & Weiss, P.A., the attorneys for the no exceptions. This A log belonging to Attorbury, Goldberg prop erty, In all people that enter the to the officer and will be used to sign r above, the client's attorneys, repair people, gardeners, r the orde includes approved people unde S. Fed Ex employees etc. NO EXCEPTION er this log the excl usiv e prop erty of Atte rbur y, Goldberger & Weiss, P.A. and neithevening at This log wW be rd. Each Friday copied or entered on any other reco nor any entries on this log may be will be deliv ered by the on duty officer to Story end of the 2300 to 070 0 hour shift, the visitor log the seven-day period will be started. Cowles and a new visitor log for the next EFTA01157926 STANDARD OPERATING PROCEDURE c7 Wackenhut GENERAL ORDERS EFFECTIVE: August 7009 Atte; bury. Goldberger & Weiss, PA SECTION 5 WACKENHUT GENERAL ORDERS APPEARANCE OF SECURITY OFFICERS rance when in public, 1.1 The Security Officer shall be neat and clean in appea ete uniform as prescribed when on or off duty, and shall only wear the compl presentable condition at by their supervisor. Uniforms will be in a clean and all times. this manual 1.1.1 Please reference the uniform samples contained in for the proper configuration of each uniform style. when on 1.1.2 Badges and/or identification will be worn at all times duty. than those 1.1.3 No insignias, emblems, buttons or other Items other ny will be wom on the unifor m without items issued by the compa the permission of the company. material, and 1.1.4 Shoes will be black, leather or comparable 51)40 must not inhibit safe, agile, and free pollshablo. The shoe movement as determ ined by the superv isor. ed at all times 1.1.6 Winter coats and jackets will be zipped or button whistle set will be attach ed to the outer and the badge and garment. the shoo with a 1.1.6 Bottoms of trousers should Just touch the top of slight break. t 1.1.7 A name plate will be worn above right breast pocke 1.1.8 Only one pencil or pen In pocket 1.1.9 Pocket flaps buttoned at all times. to the shirt 1.1.10 if a tie clip is worn it will secure both sections of the tie (l.e., gold sories and conform to the badge color and other acces or silver) never wear a lie Always wear the black tie with a long sleeve shirt, with a short sleeve shirt ed. 1.1.12 The buttons on the shirt cuffs will always be button 1.1.13 Leather and brass will be polished. 1.1.14 Socks will be solid black or navy blue. 8 EFTA01157927  .4 • le "M. •••Th.e. ••••t • t,•• STANDARD OPERATING PROCEDUR E as Wackenhut. GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 and the business necessity that 1.2 Due to the public nature of our business of authority, a code relative to hair security personnel represent a figure d: length and facial hair is hereby prescribe appropriately cut to accommodate 1.2.1 Hair is to be neatly combed and the wearing of the Security Officer cap. professionally appropriate 1.2.2 Unusual hairstyles and coloring are not and not permitted while in uniform. nd the shirt collar. Female 1.2.3 Men's hair length should not extend beyo ion. fash Officers should wear their hair in a neat ed mustache, which does 1.2.4 Regarding male facial hair, a neatly trimm mouth and the lower tip is not extend beyond the width of the do not extend beyond the permitted; neatly trimmed side-burns that perm itted . lower part of the ear lobe are also and is required to be worn by all 1.3 The cap is part of the official uniform personnel. e centered 1.3.1 Cap worn square on the head, cap badg p. 1.32 Metal chinstrap snug enough not to droo /lip rings, tongue studs, etc. are not 1.4 Facial Jewelry such as eyebrow/nose be worn during working hours. professionally appropriate and must not body art must be covered during 1.5 Visible excessive tattoos and similar working hours. mace, etc., should be used only at 1.6 Any weapon, including firearms, batons, TWC and only by qualified and t and specific posts authorized by the clien licensed pers onne l. d issued only and worn In the prescribe 1.6.1 Weapons shall be company manner. be s discussed in this section will 1.7 Repeated breaches of the provision ton negl ect at atte mpt ing to and wan subject to written employee reprimands com pany polic ies will be caus e blish ed correct and comply with these esta for dismissal. 9 EFTA01157928 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 urity Officers, the one that seems to 2,1 Of all of the problems faced by Sec the contact we make with the public, cause more trouble than any other is acceptance by these people is largely our client and fellow employees. Our urity Professionals. responsible for our success or failure as Sec are formed in many different ways. 2.2 Public attitudes toward Security Officers er articles Influence how the public 2.3 Television, radio, magazine and newspap views security personnel. erns personal contact between 2.4 Another determinant of public attitudes concas a Security Officer brings you Security Officers and the public. Your work tour of duty than most other single Into contact with more people in a act, your every action is subject to employe es mee t in a wee k. In each cont career as a security professional close examination. Your success in your patient, courteous, and friendly calm, depends upon your ability to remain msta nces . Ofte n, you ore the first person a visZor, employee under all circu pany property. In some Instances or prospective employee meets on com en will meet and their Idea of the you are the only Security Officer a citiz brief experience with you entire profession will be based on their one 2.5 Dealing with the News Media most difficult to judge is the 2.5.1 Of all aspects of public relations, the es of television, radio, magazines proper response to representativ and newspapers. effect on public opinion and Is 2.5.2 The news media can have a great ide our necessary services or capable of either helping us prov severely hindering our efforts. news reporters are very 2.5.3 Experience has shown that investigative ral definite guidelines seve effective and thorough. There are 10 EFTA01157929 STANDARD OPERATING PROCEDUR E 04 Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 with members of the news which should be followed when dealing media: you can be 2.5.3.1 NEVER be abusive or negative. If you do, sure you will be repaid in kind. have no way of 2.5.32 NEVER volunteer information. You knowing what the objectives are. approached 2.5.3.3 NEVER Ile, evade or cover up. If you aro azine or , mag by a representative of television, radio newspaper, follow these procedur es: se to answer Be friendly and polite. Courteously refu prohibits me y any questions, stating: "Company polic with you. if from discussing any job related Information e and telephone you wish. I will give you the nam supe rior, perh aps he or she can assist number of my you.* Immediately notify your supervisor. g with many 2.63.4 Wackenhut Corporate Headquarters, alon tions staff , which has of our clients, has a Public Rela . These ucin g all new s rele ases the responsibility of prod qual ified are people are professionals In their field and supplied to to be to determine the content of Information the news media. AVIOR 3 STANDARDS OF EMPLOYEE BEH 3.1 General Regulations office without notifying 3.1.1 Do not leave your assigned work area or your supervisor. home address. Do not 3.1.2 Have your personal mail delivered to your hone calls at your work arrange to make or receive pers onal telep pany facilities are not location except in case of emergency. Com calls. hone equipped to handle personal mall or telep loss of company owned 3.1.3 Immediately report any damages to or ided. equipment and uniforms, where prov rvisor, no matter how 3.1.4 Report ail accidents or injuries to your supe slight, as soon as possible. r before using company 3.1.5 Get prior permission from your superviso at or near you, work any litera ture bulletin boards. Handing out place is prohibited. It EFTA01157930  Sii•4. 4 •••• • J..% VS, STANDARD OPERATING PROCEDURE (LS Wackenhut GENERAL ORDERS Atterbury, Goldberger & Weiss, PA I EFFECTIVE: August 2009 prohibited. 3.1.6 The use of any alcoholic beverage or narcotic is strictly either is work under the influen ce of Any employee reporting to subject to immediate dismissal. s property; 3.1.7 No gambling of any kind is permitted on or near client' this rule includes raffles, lotteri es, and office 'pools ' r in any way. 3.1.8 Never alter your attendance record or sign-in registe company to 3.1.9 Do not give out confidential information about the unauthorized persons. or the 3.1.10 Do not do anything that will reflect public discredit on you dit on your part, which reflect s discre company. Any conduct on the company, is grounds for discharge. 3.2 Attention to Duty work by 3.2.1 Security officers shall demonstrate Interest in their alertness and attention to duty. 3.3 Obey Laws onally violate any 3.3.1 No Security Officer shall knowingly and intenti Federal, State, or local laws 3.4 Courtesy to Public patient and 3.4.1 Security Officers will at all times be courteous, kind, impartial the public and will, by an respectful in their dealings with elves, duties , attemp t to bring credit to thems