EFTA02193839.pdf

To: From: Natalia Molotkova Sent: Fri 10/28/2016 9:47:22 Chg . Subject: Wrong Hotel Booked! [Incident: 161029-000782] Title: American Express ® Sent: 10/28/2016 05:47 PM Lesley, only one king was available, I booked second room with q queens, requseted King, with water view at 309 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 10.'282016 05:43 PM OK, booking King. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 10/28/2016 05:42 PM yes! king good! thanks On Oct 28, 2016, at 5:34 PM, Natalia Molotkova <a> wrote: EFTA_R1_00896551 EFTA02193839  Sent: 1028/2016 05:34 PM So, OK to book King Suite at 372.60 per night plus tax per room? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 1028/2016 05:33 PM Actually, Standard room will be even lower - still queen bed - at 279 per night plus tax per room. I am about to leave, plesae let me know what room category to book? Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 10/282016 05:33 PM Thank you for your email. I am currently out of the office. Sent: 10282016 05:33 PM thanks! On Oct 28, 2016, at 5:28 PM, Natalia Molotkova wrote: Sent: 10)282016 05:30 PM UNIVERSALS ROYAL PACIFIC EFTA_R1_00896552 EFTA02193840  KING SUITE. 670 SQ FT KING BEDROOM SUITE - 372.60 per night plus tax per room, 5 days cancellation policy, deposit fro one night plus tax. Lower room category with q queen beds at 309.00, what to book? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 10,282016 05:28 PM Checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Sent: 10,282016 05.27 PM Hi Natasha we wanted to book the new hotel at Universal the Loews Royal Pacific Resort is it available for her dates? Begin forwarded message: From: Subject: Re: Itinerary INCL TICISIVar 08NOV16 Date: October 27, To: Lesley Groff < Wonderful!!! Thank you!! EFTA_R1_00896553 EFTA02193841  On Thursday, October 27, 2016, Lesley Groff <a> wrote: Here are your tickets and hotel stay! Check to make sure all looks correct! You will have a super time! confirm back please Lesley Begin forwarded message: From: "American Express Travel" <itinera m amextravel.com> Subject: Itinerary INCL TICKETNO for 08NOV16 Date: October 27 2016 at 5:20:23 PM EDT To: DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have an questions, please contact Centurion Travel Service at 1 If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https.//myamextravel.com/baqqaqe Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future: iew our Di Itinera American Express Travel Record Locator E-Ticket Number(s) Ticket DL 27OCT Ticket DL 27OCT Ticket DL 27OCT EFTA_R1_00896554 EFTA02193842  Tuesday 08 Nov 16 Flight Information Date 08 Nov 2016 Airline Delta Air Lines Airline Record Locator Flight/Class DL 1803 U Economy Class Origin New York La Guardia, La Guardia Destination Orlando, Orlando International Departing 11:50 AM Arriving 02:58 PM Departure Terminal Terminal Estimated Time 3 Hrs 8 Mins Stops Non-stop Seats Confirmed Hotel Information Hotel LOEWS PORTOFINO BAY HOTEL Address Telephone 1 Check In Date Tue 08 Nov 2016 Check Out Date Fri 11 Nov 2016 Confirmation Number 16717751 Base Rate USD 336.60 / per night, may be subject to local taxes and service charges Cancellation Policy Cancel 5 Days Prior To Arrival Confirmed Hotel Information Hotel LOEWS PORTOFINO BAY HOTEL Address Telephone 1 Check In Date Tue 08 Nov 2016 Check Out Date Fri 11 Nov 2016 Confirmation Number EFTA_R1_00896555 EFTA02193843  Base Rate USD 336.60 / per night, may be subject to local taxes and service charges Cancellation Policy Cancel 5 Days Prior To Arrival Confirmed Friday 11 Nov 16 Flight Information Date 11 Nov 2016 Airline Delta Air Lines Airline Record Locator Flight/Class DL 1526 K Economy Class Origin Orlando, Orlando International Destination New York La Guardia, La Guardia Departing 08:20 AM Arriving 10:58 AM Arrival Terminal Terminal D Estimated Time 2 Hrs 38 Mins Stops Non-stop Seats Confirmed Entry and Exit Information for Travel American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. http://www.adobe.com/products/acrobat/readstep.html Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. EFTA_R1_00896556 EFTA02193844  Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. Intermediary Disclosure. 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The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any EFTA_R1_00896557 EFTA02193845 claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. 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For more information please visit www.americanexpress.com/traveiterms California CSTS$1.022318, Washington UBIP600-469.694, Iowa TAP002, Nevada NV82001-0126 Refit 161029.000782 EFTA_R1_00896558 EFTA02193846