EFTA00329700.pdf

From: Natalia Molotkova To:' Subject: premium economy on Norwegian Air? 3 Bags on plane for Marg. [Email Ref: 160202-001977] Date: Tue, 02 Feb 2016 16:25:23 +0000 <--==== TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE Centurion Banner Response (Natalia Molotkova) 02/02/2016 11:25 AM OK Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01MINIa 02/02/2016 11:24 AM we will NOT be upgrading her ticket...just received the big NO answer! thanks for checking anyway! Customer (MINIa 02/02/2016 10:42 AM I'm k so she must do at airport. I will tell her Sent from my iPhone Customer (MIEla 02/02/2016 10:42 AM Ok. Thx. Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 10:39 AM Spoke to Norwegian, they only way to pay fro overweigh is at the airport (15.00USD per KG), due to they have to weight the bag, I am sorry. Regards, Natalia Molotkova Centurion Relationshi • Mana er Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 02/02/2016 10:33 AM Let me see if we can put the weight online while checkin in. Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer (Mle) 02/02/2016 10:27 AM EFTA00329700 Can we just pay for 2 bags to be checked the heavier and bigger category which I think will be $65 each. And put on Jeffreys credit card? So she doesn't have to deal with it? Do you need Jeffreys 4 digit code on his card to do so? It's 9047. I will ask jeffrey if he wants me to upgrade Margherita for about $900 to do so. (I assume there are seat available in the biz/premium economy class). Thank you Natasha !! Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 10:06 AM Ba!!a:.e allowance and cost is all here - the refereed me to the web site charges/#Baggage_allowances BAG ALLOWANCE -JFKLGW - 02 bags EACH PIECE UP TO 44 POUNDS/20 k Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer (MINIII ) 02/02/2016 10:03 AM Ok. So you are still on hold to find out fee for one bag as well as the amount to upgrade to premium economy which yesterday was like $900 more Ok. Let me know once answers confirmed. Thx Sent from my iPhone Response (Natalia Molotkova) 02/02/2016 09:58 AM This airline is unique, what we see on our end as business, is actually premium economy cabin with more recline. It was a huge difference in fare yesterday, like 900.00USD with chap e fee. Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova 02/02/2016 09:52 AM All about bags charges/#Baggage_allowances On hold with them to ask about remium econom . Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Res onse atalia Molotkova) 02/02/2016 09:49 AM ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer (=Ma) 02/02/2016 09:45 AM I am being asked about this... Did you find anything out yet? Sent from my iPhone Customer (MINII ) 02/02/2016 09:18 AM Thx Sent from my iPhone EFTA00329701 Response (Natalia Molotkova) 02/02/2016 09:06 AM Got it, checkin .. Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Response (Administrator) 02/02/2016 07:06 AM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate or email . Have a wonderful day! Best regards, Natalia Molotkova Customer ) 02/02/2016 07:06 AM HI Natasha... is there premium economy on Norwegian Air? If so, can you tell me if available and how much? Also, Margherita has 3 bags with her..she will need to check 2 and carry on one on plane...can you see if we need to pay for it...and we will need to do so...thanks! (I know you are in at 9am...no worries) Lesley Privacy Statement I Visit the Centurion Card website To team more about e-mail security or report a suspicious e-mail, please visit us at 2016 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). 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