EFTA01226472.pdf

SOFTWARE HOUSE From Tyco Security Products C•CURE 9000 Version 2.50 Installation and Upgrade Guide REVISION R0 UM-131-RO EFTA01226472 C•CURE and Software House are registered trademarks of Tyco Security Products. The trademarks, logos, and service marks displayed on this document are registered in the United States [or other countries]. Any misuse of the trademarks is strictly prohibited and Tyco will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. All trademarks not owned by Tyco are the property of their respective owners, and are used with permission or allowed under applicable laws. Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region; contact your sales representative. C•CURE 9000 Version: 2.50 Document Number: UM-131 Revision: R0 Release Date: December 2015 This manual is proprietary information of Software House. Unauthorized reproduction of any portion of this manual is prohibited. The material in this manual is for information purposes only. It is subject to change without notice. Software House assumes no responsibility for incorrect information this manual may contain. O 2015 Tyco Security Products All rights reserved. EFTA01226473  Table of Contents Preface How to Use this Manual Finding More Information xii Conventions xiii Chapter 1 C•CURE 9000 Overview Understanding Clients and Servers 1-2 The Server for C•CURE 9000 1-2 Supported Hardware 1-2 Readers 1-2 The C•CURE 9000 Client 1-3 Administration Application 1-3 Monitoring Station 1-3 Networking Protocol 14 Hardware - Controllers/ Panels 1-5 STAR Controllers 1-5 apC/8X Panels 1-5 Hardware/Software Capacities for the Server 1.6 Hardware/Software Requirements for Clients 1-7 Optional Hardware and Software 1-8 Chapter 2 Setting Up Software and Hardware Installing Windows 2-2 C•CURE 9000 Installation Location 2-2 Connecting the Computer to the Network 2-3 Server/Client Setup Requirements 2-3 Network Protocol 2-3 Setting Fonts and Screen Resolution 2-3 Verifying TCP/IP 2-3 Synchronizing Time for Networked Computers 2-4 Configuring a Separate Time Server 2-5 Configuring Each Computer To Get Time from Internet Independently 2-5 Setting a Domain Controller as Time Server and Synchronizing It with External Time Source 2-5 Synchronizing Non-domain Time Server Computers with External Time Source 24 Configuring a Non-domain Computer as Time Server 24 Manually Configuring Computers to Synchronize with Time Server —When Not in a domain 2-7 Manually Configuring Computers to Synchronize with Domain Time Server 2-8 C•CURE 9000 Installation and Upgrade Guido Ill EFTA01226474 Table of Contents Setting System Clock 2-8 Configuring Network Communications 2-10 C•CURE 9000 Clients 240 STAR Controllers 240 Connecting apCs 240 NetVue Controllers 240 Opening Ports in Windows Firewall 241 Risks of Opening Ports 241 How Ports Work 241 Limiting Amount of RAM Memory Allocated to SQL Server 2-15 Setting Up Security for SQL Server 2008 82/2012/2014 246 Security Mode 246 Windows Principal Provisioning 246 Specify SQL Server Administrator(s) 246 Setting Up Protocols for SQL Standard/Enterprise Editions 2-17 Remote SQL Server Setup 2-18 Overview 248 Enable Remote Connections for Existing SQL Server 248 Enable SQL Server Browser Service 249 Create Exceptions in Windows Firewall 249 Create Exception for SQL Server in Windows Firewall 2-20 Create Exception for SQL Server Browser Service in Windows Firewall 2-20 Configuring ILS on Windows Server Operating Systems 2-21 ITS Web Services ASP.NET Setting 2-21 Pre-installation Checklist 2-22 Do you have these items/ 2-22 Have you performed these steps on each computer/ 2-22 Chapter 3 Installing C•CURE 9000 Software Installation Overview 3-2 Steps to Install C•CURE 9000 Software 3-3 Installation Preparation 3-4 Checking Network Status 3-4 Checking System Privileges 3-4 Database Installation 3-4 SQL Server Database Permissions 3-4 Beginning the C•CURE 9000 Installation 3-6 Installing victor Application Server and C• CURE 9000 Client 3-8 Installing the Server 3-8 Installing the Client (with the Server) 3-15 Customizing the Software House Services 3-18 Installing a C•CURE 9000 Client Only 3-19 Services/Server Components for C•CURE 9000 3-21 Iv C•CURE 9000 Installation and Upgrade Guide EFTA01226475  Table of Contents Starting C•CURE 9000 Services/Server Components 3-22 Repairing C•CURE 9000 Server or Client 3-24 Chapter 4 Installing C•CURE 9000 Integrations and Services C•CURE 9000 Integrations and Services Overview 4-2 Installing C•CURE 9000 Web Client 4-2 Installing C•CURE Co Web Service 4-2 Installing victor Web Service 4-2 Installing C•CURE 9000 Client Auto-Update and C•CURE 9000 Language Pack 4-3 Beginning the Installation of the Integrations and Services 4-4 Client Auto-Update Utility 4-6 Installing/Configuring Client Auto-Update 46 Using Client Auto-Update 4-8 Installing C•CURE 9000 Language Pack 4-10 Chapter 5 Upgrading C•CURE 9 000 Software Overview of the Upgrade Process 5-2 Upgrading Your SQL Server Version 5-2 Steps to Upgrade the C•CURE 9000 Software 5-3 Upgrading C•CURE 9000 5-5 Upgrading the Client (with the Server) 5-8 Upgrading a C•CURE 9000 Client Only 5-10 Chapter 6 Installing a Master Application Server Installation Guidelines for a Master Application Server 6-2 MAS Installation Prerequisites 6-3 SQL Server Database Permissions for MAS Installation 6-4 Configuring the MAS Installer on the MAS SQL Server Database 6-4 Installation Preparation 6-5 Checking Network Status 6-5 Installing from a Shared Network DVD Drive 6-5 Checking System Privileges 6-5 Database Installation 6-5 C•CURE 9000 MAS Installation Summary 6-6 Installing a New MAS 6-7 Installing the Client (with the Server) 6-12 C•CURE 9000 Services/Server Components 6-13 Upgrading a MAS 6-14 Multi-version Support 6-14 C•CURE 9000 Installation and Upgrade Guido EFTA01226476 Table of Contents Chapter 7 Installing a Satellite Application Server Installation Guidelines for a Satellite Application Server 7-2 SAS Installation Prerequisites 7-3 SQL Server Database Permissions for SAS Installation 7-4 Configuring SQL Server Database Permissions for Services Account 7-5 Configuring the SAS Installer on the SAS SQL Server Database 7-5 Installation Preparation 7-7 Checking Network Status 7-7 Installing from a Shared Network DVD Drive 7-7 Checking System Privileges 7-7 Steps to Install C•CURE 9000 Software 7-8 Installing a New SAS 7-9 Installing the Client (with the Server) 7-13 Upgrading a SAS 7-14 Multi-version Support 7-14 Chapter 8 Licensing C•CURE 9000 Overview 8-2 About C•CURE 9000 Licensing 8-2 Considerations for Licensing C•CURE 9000 8-2 License Scope 8-2 Accessing the License Manager Application 8-4 C•CURE 9000 Licensing Tasks 8-9 Licensing a New C•CURE 9000 - Temporary to Permanent License 8-10 Requesting Your Permanent License 8-11 Validating Your Permanent License 8-12 Enabling and Disabling Your Current License Options 8.14 Licensing a C•CURE 9000 Upgrading to Version 230 8.15 Monitoring Your Current License 8.16 Viewing License Status in the About C•CURE 9000 Dialog Box 8-16 Viewing License Status in the License Manager Application 8-18 Modifying Your Current License to Add Capacity/Options 8.19 Modifying Your Current License to Evaluate an Option 8.20 Repairing Licensing in a System Crash 8.21 8-21 Chapter 9 Uninstalling the C•CURE 9000 Software Uninstalling Overview 9-2 Before Uninstalling C•CURE 9000 9-2 Uninstalling C•CURE 9000 9-3 Uninstalling C•CURE 9000 Language Pack 9-5 vl C•CURE 9000 Installation and Upgrade Guide EFTA01226477  Table of Contents Chapter 10 Troubleshooting C•CURE 9000 Install Logs 10-2 Installation 10-3 Licensing 10-4 Communications 10-6 Windows 10-7 Inputs and Outputs 10-8 Card Readers 10-9 Monitor Display and Operation 10-10 Start Up 10-11 Monitoring Station 10-12 Reports and Maps 10-13 Miscellaneous Problems 10-14 MAS and SAS 10-15 Chapter 11 Software House Customer Support Contacting the Software House Customer Support Center 11-2 Telephone Technical Support 11-2 Before Calling 11-2 Index C•CURE 9000 Instal!anon and Upgrade Guido vii EFTA01226478 Table of Contents All C•CURE 9000 Installation and Upgrade Guide EFTA01226479  Preface The C• CURE 9000 Installation and Upgrade Guide is for new and experienced security system users responsible for installing either the Standalone C•CURE 9000 or a C•CURE 9000 Master or Satellite Application Server (MAS and SAS) and for troubleshooting any system problems. NOTE For specifics on installing a MAS and/or SAS, see Chapter 6: Installing a Master Application Server and Chapter 7: Installing a Satellite Application Server. In this preface ♦ How to Use this Manual x ♦ Finding More Information xii ♦ Conventions xiii C•CURE 9000 Installatron and Upgrade Outdo Ix EFTA01226480 Preface How to Use this Manual This manual includes the following sections. Turn to the appropriate section for the information you need. Chapter 1, "C•CURE 9000 Overview" Provides basic information about the C•CURE 9000 network. It includes information on Clients and Servers, some system requirements, and optional hardware. Read both this chapter and Chapter 2 before you start the installation process. (See the current C•CURE 9000 data sheet for full system requirements.) Chapter 2, "Setting Up Software and Hardware" Provides guidelines for setting up your software and hardware in preparation for installing C• CURE 9000. Read both Chapter 1 and this chapter before you start the installation process. Chapter 3, "Installing C•CURE 9000 Software" Provides an overview of the installation process and step-by-step instructions for installing both the Servers and Clients for C•CURE 9000. This chapter also includes information about C• CURE 9000 services and server components and about repairing the C• CURE 9000 system. Chapter 4, "Installing C•CURE 9000 Integrations and Services" Provides an overview of the installation process for C• CURE 9000 Integrations and Services and where appropriate, step-by-step instructions for installing some of these. This chapter also includes information about installing the C• CURE 9000 language pack and about the Client Auto-Update Utility with step-by-step instructions for configuring and using it. Chapter 5, "Upgrading C•CURE 9000 Software" Provides step-by-step instructions for upgrading both C•CURE 9000 system Servers and Clients. Chapter 6, "Installing a Master Application Server" Provides an overview of the installation process and step-by-step instructions for installing a C•CURE 9000 Master Application Server (MAS) as well as information about upgrading a C•CURE 9000 MAS. Chapter 7, "Installing a Satellite Application Server" Provides an overview of the installation process and step-by-step instructions for installing a C• CURE 9000 Satellite Application Server (SAS). This chapter also includes information about upgrading a C• CURE 9000 SAS. x C•CURE 9000 Installation and Upgrade Guide EFTA01226481  Preface Chapter 8, "Licensing C•CURE 9000" Provides license information and instructions for registering your C•CURE 9000 system. Chapter 9, "Uninstalling the C•CURE 9000 Software" Provides instruction for uninstalling the C•CURE 9000 system and the C•CURE 9000 language pack Chapter 10, "Troubleshooting C•CURE 9000" Provides guidelines for troubleshooting both hardware and software problems. Chapter 11, "Software House Customer Support" Provides information on the Software House Customer Support Center, including guidelines for obtaining support. C•CURE 9000 Insta(Milan and Upgrade Guido xi EFTA01226482 Preface Finding More Information You can access manuals and online Help for more information about C•CURE 9000. Software House Manuals and Documents The Software House manuals and documents listed in the following three sections are available in Adobe PDF format on the C•CURE 9000 DVD and online at the Software House Member Center website You can access these manuals/documents if you copy the appropriate PDF files from the C•CURE 9000 Installation DVD English\ Manuals folder. The available manuals appear as hyperlinks in the online.pdf file in the aforementioned C•CURE 9000 DVD English\ Manuals folder. (Translated manuals for some of the supported languages are also available in Adobe PDF format in the LanguagePack folder on the C•CURE 9000 DVD.) Software Manuals • C•CURE 9000 Area and Zones Guide ■ C•CURE 9000 C•CURE ID User Guide ■ C•CURE 9000 Card Formats and Smart Card Keys User Guide ■ C•CURE 9000 Data Views Guide ■ C•CURE 9000 Enterprise Architecture Guide ■ C•CURE 9000 Guard Tour Guide ■ C•CURE 9000 Getting Started Guide ■ C•CURE 9000 Hardware Configuration Guide ■ C•CURE 9000 Installation Quick Reference ■ C•CURE 9000 Monitoring Station Guide ■ C•CURE 9000 Personnel Configuration Guide ■ C•CURE 9000 Server Configuration Application Guide ■ C•CURE 9000 Software Configuration Guide ■ C•CURE 9000 System Maintenance Guide ■ C•CURE 9000 Video Guide Additional Helpful Documents • Beeps and LED Definitions (Timing patterns for standard/alternate LED and beep cycles) • Capacity Planningfor iSTAR Controllers (STAR Capacity estimating in multiple card system) Online Help You can access C•CURE 9000 Help by pressing F1or clicking Help from the menu bar in the Administration/Monitoring Station applications. xll C•CURE 9000 Installation and Upgrade Guide EFTA01226483  Preface Conventions This manual uses the following text formats and symbols. I Convention I Meaning Bold This font indicates screen elements, and also indicates when you should take a direct action in a procedure. Bold font describes one of the following items: • A command or character to type, or • A button or option on the screen to press, or • A key on your keyboard to press • A screen element or name blue color text indicates a hyperlink to a URL, or a cross-reference to a figure, table, or section In this guide. Regular !talk font indicates a new term, or a book title. <te)d> indicates a variable. The following items are used to indicate important information. NOTE Indicates a note. Notes call attention to any item of information that may be of special importance. TIP Indicates an alternate method of performing a task. Indicates a caution. A caution contains information essential to avoid damage to the system. A caution can pertain to hardware or software. O Indicates a warning. A warning contains information that advises users that failure to avoid a specific action could result in physical harm to the user or to the hardware. Indicates a danger. A danger contains information that users must know to STOP avoid death or serious injury. C•CURE 9000 Installaaon and Upgrade Outdo xiil EFTA01226484 Preface xlv C•CURE 9000 Installation and Upgrade Guide EFTA01226485  C•CURE 9000 Overview C• CURE 9000 has automated installation programs that install the software and the database. It has a separate licensing application to register the software. However, you must complete some manual network setup procedures before installing the C•CURE 9000 software. This chapter provides information about clients and servers, as well as some system requirements. NOTE For specifics on installing a MAS and/or SAS, see Chapter 6: Installing a Master Application Server and Chapter 7: Installing a Satellite Application Server. For additional information, refer to the release notes file on the C•CURE 9000 Installation DVD, and for full system requirements, see the current C•CURE 9000 data sheet. In this chapter ♦ Understanding Clients and Servers 1-2 ♦ Hardware/Software Capacities for the Server 1-6 ♦ Hardware/Software Requirements for Clients 1-7 ♦ Optional Hardware and Software 1-8 C•CURE 9000 InstaOben and Upgrade Outdo 1-1 EFTA01226486 Understanding Clients and Servers Understanding Clients and Servers With C•CURE 9000, a computer can act both as a Server and a Client ■ A Server performs basic security functions and can be accessed by multiple users. A Server also functions as a Host for iSTAR controllers and apC panels, and other peripherals. ■ A Client performs administrative and monitoring functions for a single user. The Server for C•CURE 9000 You must have a Server computer on the C•CURE 9000 security system network for the system to operate. This Server is now the victor Application Server. It stores the C•CURE 9000 driver software and associated data files, including: ■ C•CURE 9000 configuration database that contains data tables with information about system configuration and personnel records. ■ iSTAR, apC, and Video support. (Video Support not evaluated by UL) ■ Historical information in database files called the historical journal. ■ Journal Maintenance and Backup/Restore Tools. ■ Client software. • Administration application. • Monitoring Station. ■ Bi-directional interface for CCTV. (Not evaluated by UL) Supported Hardware The Server supports the following hardware: ■ C•CURE iSTAR Classic/Pro Controllers. ■ C•CURE iSTAR eX Controllers. ■ C•CURE iSTAR Edge Controllers. ■ C•CURE iSTAR Ultra Controllers. ■ apC Panels. Readers Card readers support a variety of card technologies, including magnetic stripe, Wiegand, Wiegand-compatible (such as proximity), biometric encrypted magnetic card types, Smart cards, and Government cards. The following readers have been evaluated by UL: ■ RM1-MP, RM2-MP, RM2L-MP, RM3-MP ■ RM1-PH, RM2-PH, RM2L-PH, RM3-PH, RM1-PI, RM2-PI, RM2L-PI ■ Model RM1-W ■ RM1-4000, RM2-4000, RM2L-4000, RM1-IC, RM2-IC, RM2L-1C 1-2 C-CURE 9000 Installation and Upgrade Guide EFTA01226487  Understanding Clients and Servers The C•CURE 9000 Client A C•CLI:l . 91(10 Client contains the following features and options: Administration Application Allows you to: • Configure system security objects such as: • Controllers • Panels • Doors and readers • Holidays • Schedules • System events and triggers • C•CURE and third-party Video hardware, and CCTV switchers (not evaluated by UL). • Configure partitions, iSTAR areas, intrusion zones, keypad commands, and guard tours. • Configure elevators, floors, and video tours. • Configure personnel records, operators, and operator privileges. • Display, import, and export personnel records and other system data. • Configure events to respond to: • Inputs • Video alarms • Communications failures • Configure events to activate actions such as: • Activating outputs and CCTV control • Activate other events • Configure Application (Monitoring) Layouts. • Use Dynamic Views to view configuration data and system status. • Display, import, and export images. • Design and print badges with C•CURE ID. • Report on historical and configuration information and video clips. Monitoring Station Allows you to: • View general activity and events. • View the status of objects. • Acknowledge events. • Perform manual actions. C•CURE 9000 Installation and Upgrade Guido 1-3 EFTA01226488 Understanding Clients and Servers ■ View personnel data including images, live video display of an IP camera, and system maps. ■ View live and/or recorded digital video. ■ View alarm messages. ■ Monitor cardholder admits and rejects. ■ Configure each station to automatically display the image associated with a card access/ reject. Networking Protocol The Server and its Clients are usually separate computers connected via the TCP/1P networking protocol. You can also run the Client and Server functions on the same computer. NOTE The C•CURE 9000 Operator is tied to the Windows login. When users start any client application, they are queried as to which Windows User/ Principal they are. This value is used to ascertain which privileges they possess. Figure 1-1 on page 1-4 illustrates how the Clients and Server function in C•CURE 9000 and how iSTAR and apC Controllers connect to them. RAH* 1-1: C•CURE 9000: Clients and Servers Each Server contains: • The C•CURE 9000 Configuration, Journal, and Audit Databases • ISTAR Cluster Support • Server / Client Software • Video and other optional drivers victor Application Server STAR and apC Reader Controllers BOR MOM Ethernet C•CuPEl000cuet C•CuRE9O1Cison C•CcOf 5C00Ciert EaCh Client may contain: • Administration Application • Monitoring Station Applications • System Maps • [Cadging Hardware and Software 1-4 C•CURE 9000 Installation and Upgrade Guide EFTA01226489  Understanding Clients and Servers Hardware - Controllers/Panels NOTE The C•CURE 9000 documentation uses the term controller to refer to the different types of iSTARs and panel to describe apC/8X panels. Communications between a server and multiple iSTAR controllers or apC/8X panels are via TCP/IP over an Ethernet network. iSTAR Controllers STAR Classic/Pro, STAR eX, STAR Edge, and STAR Ultra are Ethernet-ready controllers. C • CURE 9000 acts as a database and journal host, and networks to the iSTAR controllers for initial set-up —managing peripheral hardware and generating activity reports. The host downloads personnel information, configuration information, and event-directed actions to the STAR controllers. The controllers enable local management of events without host intervention. apC/8X Panels The advanced processing Controller (apC) panel is an intelligent field device that performs basic access control tasks. The apC/8X access control field panels coordinate communication between the victor Application Server and the system security hardware, such as card readers. C•CURE 9000 Installation and Upgrade Guido 1-5 EFTA01226490 Hardware/Software Capacities for the Server Hardware/Software Capacities for the Server O Be sure to verify all hardware for compatibili Microsoft web site for more information with Windows. See the . See the current C•CURE 9000 data sheet for up-to-date information about the hardware and software default capacities for the Server for the different model series. The data sheet also includes system requirements for the following items: Processor Network Adaptor Card Hard Disk Drives SQL Server Database RAM Windows Operating System Backup device DVD Drive Video Card Required Services Monitor The installation program checks the free disk space on the system drive. If there is insufficient space, an error message displays and the install closes. 1-6 C•CURE 9000 Installation and Upgrade Guide EFTA01226491  Hardware/Sofvare Requirements for Clients Hardware/Software Requirements for Clients Be sure to verify all hardware for compatibility with Windows. See the Microsoft web site for more information You can configure one or more Clients in your C•CURE 9000 system. You must have at least 2 GB of free space on the installation drive prior to installation. See the current data sheet for up-to-date hardware and software requirements information for a C•CURE 9000 Client for the following: Processor DVD Drive RAM MonitorMdeo Adaptor Board Disk Drive Network Adaptor Card Mouse Windows Operating System Keyboard C•CURE 9000 Instal!anon and Upgrade Outdo 1-7 EFTA01226492 Optional Hardware and Software Optional Hardware and Software You can use the following items with the C•CURE 9000, but they are not required: ■ Printer. ■ Sound Card, for audible notifications of alarms and events. ■ 24-bit or 32-bit color video adapter board for high resolution maps, including photographs. ■ Additional backup software for network and scheduled backups. ■ C•CURE Video Servers: • American Dynamics - VideoEdge NVR - Intellex - HDVR - TVR • ExacqVision ■ CCTV switchers: • American Dynamics ■ General Purpose Interface See the C•CURE 9000 C•CURE ID User Guide for items related to the Badging option. 1-8 C•CURE 9000 Installation and Upgrade Guide EFTA01226493  2 Setting Up Software and Hardware This chapter provides information on setting up the computer hardware and software before installing the C•CURE 9000 software. NOTE For specifics on installing a MAS and/or SAS, see Chapter 6: Installing a Master Application Server and Chapter 7: Installing a Satellite Application Server. For additional information on requirements and known limitations, refer to the Release Notes file on the C•CURE 9000 Installation DVD. In this chapter ♦ Installing Windows 2-2 ♦ C•CURE 9000 Installation Location 2-2 ♦ Connecting the Computer to the Network 2-3 ♦ Synchronizing Time for Networked Computers 24 ♦ Configuring Network Communications 2-10 ♦ Limiting Amount of RAM Memory Allocated to SQL Server 2-15 ♦ Setting Up Security for SQL Server 2008 R2/2012/2014 2-16 ♦ Setting Up Protocols for SQL Standard/Enterprise Editions 2-17 ♦ Remote SQL Server Setup 2-18 ♦ Configuring IIS on Windows Server Operating Systems 2-21 ♦ Pre-installation Checklist 2-22 C•CURE 9000 Installation and Upgrade Outdo 2-1 EFTA01226494 Installing Windows Installing Windows Install the appropriate Windows operating system and service packs for both the victor Application Server and C•CURE 9000 Client, as described in the current C•CURE 9000 data sheet, following the installation instructions provided b Microsoft. For information on Windows servers, see the Microsoft web site The Windows operating system of the Server system must be configured to boot from the C:/ drive. Otherwise, your C•CURE 9000 license may not validate correctly and allow you to run C•CURE 9000. (C•CURE 9000 itself does not need to be installed on the C:/ drive.) C•CURE 9000 Installation Location You must install the C•CURE 9000 software on every computer that you will use in the security system. The installation program prompts you to install either the Server with the Client or the Client alone. Table 2.1: C•CURE 9000 Installation Table If your security system will use... Then install... Single computer Server and Client software on that computer. Two or more computers • Server and Client software on the computer