EFTA00351012.pdf

From: Natalia Molotkova To:' Subject: Jeffrey Epstein Phoenician Reservation Rec LoctilMNFEQ [Email Ref: 150321-000180] Date: Fri, 20 Mar 2015 16:59:30 +0000 Centurion Banner Response (Natalia Molotkova) 03/20/2015 12:59 PM I spoke to the front desk, told them the story how the general reservations messed up with rate - so front desk agent Bollen cancelled the first night at no fee, so now is only one night - check in on the 22nd. Just in case will keep an eye on the card charges....no cancellation number, due to technically within cancellation policy. Regards, Natalia Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Customer (MIEla 03/20/2015 12:51 PM excellent ! appreciate it! On Mar 20, 2015, at 12:50 PM, Natalia Molotkova wrote: > Response (Natalia Molotkova) 03/20/2015 12:50 PM > Defiantly will try to negotiate. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer (I ) 03/20/2015 12:48 PM > Hi Natasha...Jeffrey has now decided he will not go to the Phoenician for Saturday night ....he is aware of the policy and knows his money is spent, but he is asking if he could get an upgrade or something spectacular considering he will not be staying (and they can potentially rent to someone else)... > Could you give them a call and see what they say? > Please let me know! thanks, > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at > © 2015 American Express. All rights reserved EFTA00351012 > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Goo le "Mans Terms of Use" click here: For "Map Legal Notices" click here: .. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > Ref#150321-000180 Response (Natalia Molotkova) 03/20/2015 12:50 PM Defiantly will try to negotiate. Regards, Natalia Molotkova Centurion Relationshi Mana er ours: on ay rough Friday 10:30am to 7:00pm EST Customer 03/20/2015 12:48 PM Hi Natasha...Jeffrey has now decided he will not go to the Phoenician for Saturday night ....he is aware of the policy and knows his money is spent, but he is asking if he could get an upgrade or something spectacular considering he will not be staying (and they can potentially rent to someone else)... EFTA00351013 Could you give them a call and see what they say? Please let me know! thanks, Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at 2015 American Express. All tights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS." without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: For 'Map Legal Notices' click here: . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reachin sales tar ets or other oals. and may also provide incentives to our travel counselors. For more information please visit California CST#1022318, Washington UBI#600-469-694, Iowa TA#002. Nevada NV#2001.0126 Rcf#I50321-000180 EFTA00351014