EFTA02400731.pdf

From: Sent: Monday, November 6, 2017 9:49 AM To: Jeffrey E. Subject: Glion textbook Dear Sir, Here is a brief =escription of one of the books that we work with during =lass. That is =hat we study in Introduction to Rooms. Apart from that everything is =aught through powerpoint presentations during class, which are also =vailable online through a student website. Managing Front Office Operations with Answer Sheet (AHLEI), =th Edition Michael L. Kasavana Richard M. Brooks American Hotel & Lodging Association Description This =extbook provides an in-depth look at management of the front office and =ow this department interacts with other hotel departments to create a =emorable guest experience. This edition also includes new information =n revenue managers, how blogging and social networking affect hotels, =anual backup procedures for automated system failure, identity theft =revention, payment card security standards, and green hotels. In =ddition, important discussions of front office operations have been =xpanded throughout the text, especially with respect to human resources =anagement, business forecasting, revenue management, budget planning, =nd front office staff interaction with sales, housekeeping, and =ecurity personnel. Best regards, 1 EFTA_R1_01436504 EFTA02400731