EFTA01022763.pdf

From: "Jeffrey E." <jeevacation@gmail.com> To: Richard Kahn • Subject: Re: nes Internet Date: Mon, 17 Sep 2018 22:12:56 +0000 400 bps On Mon, Sep 17, 2018 at 5:51 PM, Richard Kahn > wrote: Please advise. Thank you. Richard Kahn HBRK Associates Inc. Phone Fax Cell Begin forwarded message: From: james I personal genius -4 Date: September 17, 2018 at 5:49:42 PM EDT To: Richard Kahn Bella Klein • Cc: Merwin Dela Cruz Subject: Re: I just spoke with the tech (and his dispatch / support) and finally have an explanation of the problem — it's clear that very few people at Spectrum understand how this new service works and it has taken quite a while to get answers. Their gigabit service requires their two-box (separate modem and router) hardware solution and does not allow us to bridge their router and use our firewall/router solution. What that means for us is that we either: I. have to run the service in double-NAT, which will disable external access to the security cameras and possibly the HVAC (the HVAC being the bigger problem), or 2. we have to remove our firewall and (assuming I can configure their router to do the advanced muting —I won't knowfor sure until I ay) run our network, which will expose access to the security system to anyone that can join the WiFi network. The only other choice is to downgrade to their 400 Mbps service that will allow us to use their old hardware (single box combo modem & router like we had previously). EFTA01022763 Obviously none of these options are great. Please let me know what we'd like to do. Thank you, James Cc your own Personal Genius ❑ Certified Support Professional 10.6 On Sep 17, 2018, at 10:43 AM, Merwin Dela cruz wrote: We have a tech scheduled to come today between 1-2 pm to fix the router. Thanks Merwin Dela Cruz On Sep 14, 2018, at 10:15 AM, fames I personal genius < wrote: Honestly Spectrum seemed to have no clue what they were doing with this new service. The install tech seems to think it can be done remotely, but I'm almost certain they're going to want to swap out their modem and router again. Merwin has the install tech's contact info to follow up as soon as Mr. Epstein is traveling again. Once Spectrum can get us back to 940+ at their router, I'm going to need to go back and test the WiFi speeds on all the floors. It varies wildly from floor to floor at the moment. I'll need to figure out how much of that variance is wiring, and how much I can fix with configuration changes. Thank you, James Ce your Personal Genius ❑ Certified Support Professional 10.6 On Sep 14, 2018, at 9:12 AM, Richard Kahn < wrote: do we need spectrum to come back to house or can it be resolved remotely? please advise Richard Kahn HBRK Associates Inc. tel fax EFTA01022764  cell On Sep 13, 2018, at 6:11 PM, james I personal genius < > wrote: The new service is up and working at better speeds than we were getting, with the static IP needed for the security cameras. We were getting the new 1GB speed before they made changes for the static IP; but they broke something and now we're seeing around 500/40. Spectrum still needs to resolve that, but we ran out of time getting everything back up and running before the boss arrives. Thank you, James Ce your Personal Genius Certified Sunnort Professional 10.6 On Sep 13, 2018, at 3:56 PM, Richard Kahn < > wrote: is internet working with new speeds? please advise thank you Richard Kahn tel fax cell please note The information contained in this communication is confidential, may be attorney-client privileged, may EFTA01022765 constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation@gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA01022766