EFTA02098557.pdf

To: Consumer Travel Network Support[ctsteamtwo@service.americanexpress.com] Cc: Bella Klein From: Sent Fri 8/29/2014 2:40:29 PM Subject• Re: Hertz Car Rental In or Ms (Email Ref: 140828-000217] Excellent! Thank you so very much cress. Have a great weekend! Sent from my iPhone On Aug 29, 2014, at 10:35 AM, Consumer Travel Network Support <ctsteamtweGsenrice.americanexpreSS.eOm> wrote: DO NOT REPLY BELOW THIS LINE Response (Centurion Travel Team) 08/29/2014 10:35 AM Good mominga, Charo is not in the office today. I called Hertz and cancelled the reservation with as you requested. The cancellation number is G3100173783X. A refund of $4099.20 will credited back to the card within 7 business days if not sooner. If further assistance is needed with this reservation, please feel free to contact me. Have a great day Cress Brown Sincerely, Your Centurion Travel Services Team Two Hours of Operations 09:OOam-08:00pm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877- 877-0987, prompt "I" for the next Centurion Travel Consultant. Customer ) 08/28/2014 10:19 AM yes! we definitely wanted to cancel the new Hertz rental...thanks. On Aug 27, 2014, at 4:26 PM, Consumer Travel Network Support <ctsteamtwo@service.americanexpress.com> wrote: Customer la 08/28/2014 10:04 AM Hi Charo...wc sec the charge went through for $4099.20 on Jeffrey's Amex yesterday as we discussed. Our accounting dept is asking me if you were able to call them back EFTA_R1_00702914 EFTA02098557  and cancel this as we discussed. If so, can you let me know when we should see the credit come through? On Aug 27, 2014, at 11:13 AM, Consumer Travel Network Support <ctsteamtwoeservice.americanexpress.com> wrote: Response (Centurion Travel Team) 08/27/2014 04:26 PM Ilea, please let me know ASAP should I cancel the Hertz reservation already prepaid thanks! Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877- 877-0987, prompt "1" for the next Centurion Travel Consultant. Customer 08/27/2014 04:04 PM ok, thank you...I will come back to you! On Aug 27, 2014, at 3:54 PM, Consumer Travel Network Support <ctsteamtwo@cenicc.americanexpress.com> wrote: Response (Centurion TraN el Team) 08/27/2014 03:54 PM Hello Avis has an intermediate car, automatic and a/c, 4 door, similar to a Volvo V40, unlimited kilometers, for 33 days, noon pick up, noon drop off, $2400.55 with taxes fees and mandatory insurance. Enterprise only has manual cars, unlimited kilometers, similar to a Kia Cccd, taxes fees and mandatory insurance, $1289.02 for 33 days Regards, Charo Gordillo, Team II Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:O0pm M-F and 09:O0am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877- 877-0987, prompt "1" for the next Centurion Travel Consultant. Customer 08/27/2014 02:26 PM EFTA_R1_00702915 EFTA02098558 Charo, could you please investigate the cost of a rental from Avis and Enterprise as well? Jeffrey says we could possibly have Ms put on her on credit card and we would then reimburse her...so he would like to know the prices from Avis and Enterprise as well. Thanks! On Aug 27, 2014, at 1:41 PM, Consumer Travel Network Support <ctsteamtwo(n.service.americanexpress.com> wrote: Customer C 08/27/2014 02:19 PM Great! thank you for investigating...I will get back to you after speaking with Jeffrey. Thanks! On Aug 27, 2014, at 1:41 PM, Consumer Travel Network Support <ctsteannwogsenice.americanexpress com> wrote: Response Centurion Travel Team) 08/27/2014 01:41 PM Hello Called Hertz International and they may cancel this reservation anytime. They do not offer long term rentals in Poland. Called Avis and Enterprise and the person who picks up the vehicle has to be the same person who pays for the rental. Sixt Car Rental only allows pre-payment in their web site, but it is too late, they require 5 days prior Auto Europe, has availability through Thrifty, for an intermediate car, similar to a Toyota Venice, with a/c and automatic, including only basic insurance (liability and fire, no collision nor damage waiver), with taxes and fees for $3130.73, 33 days, pick up is noon, return is noon, Let me know... Charo Gordillo, Team II Ext 57112 Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:OOpm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877- 877-0987, prompt "1" for the next Centurion Travel Consultant. Customer 08/27/2014 12:11 PM Please go ahead and extend the rental. I will let Ms know she must go to the EFTA_R1_00702916 EFTA02098559  Hertz office and re-check out the vehicle...can she go to any Hertz rental center? or does it have to be the one at the airport? On Aug 27, 2014, at 11:13 AM, Consumer Travel Network Support <ctsteamtwo@service.americanexpress.com> wrote: Response (Centurion Travel Team) 08/27/2014 11:13 AM Hello I called Hertz International to extend Ms. car rental to M. and they had to make a new reservation. We have to alert Ms. to go to the Hertz office on August 30th and re-check the vehicle. New prepaid rate fromMIIIIIIMI I time) for same type of vehicle she has, is $4099.20 including all taxes, fees, and mandatory insurance required. I have this reservation on hold until you let me know.... Regards, Ms. Charo Gordillo, Team II Ext 57112 Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:00pm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877- 877-0987, prompt "1" for the next Centurion Travel Consultant. American Express made the following annotations on 2014-08-29 10:35:08 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Please do not respond to this email with personal identifiable information. If you need to provide personal identifiable information, you may contact us via our Secure Message Center by clicking on the following link: httns://www.americanexnress.com/messagecenter Thank you." 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