EFTA02711405.pdf

choice 01=) PROPOSAL FOR THE IMPLEMENTATION OF DIRECT INTERNET ACCESS BANDWIDTH FOR LSJ Name: Omar Welch, Director. Business Sales & Customer support Company: s Contact: EFTA_R1_02125109 EFTA02711405 1. Introduction Choice Communications is the leading Internet Service Provider, and a leading Mobile Service Provider in the US Virgin Islands. It has its beginning in the early 1990's and has morphed into the powerful telecommunications service provider today. Choice offers a variety of handsets and services to enable the users to stay in touch with each other both here and abroad. Choice also offers residential Internet services up to and includes 5 Mb/s, providing the users the capabilities to high bandwidth Internet usage in many ways. For convenient access to apply for these services, Choice provides four elegantly decorated stores with a complement of excellent, knowledgeable and customer-centric staff. Our customer service experience is par none. Many enterprises in the territory have turned to Choice to provide extremely stable, high capacity dedicated symmetrical Internet service for their most demanding needs. Many of our customers have off-island databases and repositories on the mainland. They have frequent video conferences to offices around the world which they are affiliate to. They need their services to be always available. In many cases, their transactions are critical, and time and quality sensitive. They have their stringent security and availability requirements that must be met. To fulfill all their requirements, including high capacity and guaranteed bandwidth, they undoubtedly turn to Choice Communications. 2. Enterprise Service Offering Choice offers dedicated symmetrical internet services ranging from 3 Mb/s upwards to as much as required. This service is delivered to the customer by high capacity, extremely stable and reliable microwave transport vehicle. Unlike most internet services this is a guaranteed offering much like a T1 circuit, this is however brought to you via an IP based circuit allowing for more bandwidth and at a more affordable cost. After installation, bandwidth can be allocated in minutes after the request is made and agreed. The air interface for the microwave is secured to provide eavesdropping, intrusion or manipulation of unsecured data. However, enterprises usually would use their encryption technology to protect their most sensitive data. 3. Customer Service Experience and Support Not only is our network technically superior to our competitors, we complement this with exceptional customer service and support. To distinguish between residential and enterprise support, it should be noted that after sale support is provided to Choice residential customers by a team of experienced support staff. However, for enterprise customers, the 3. EFTA_R1_02125110 EFTA02711406  technical and sales teams provide direct support as soon as you need it. This eliminates several steps in the normal support process, as issues are escalated directly to the top, to minimize the time to resolution. The network is monitored on a 7/24 basis, and provides a real-time view of its performance for the engineers. 4. Choice Network Overview As indicated above, Choice is a leading provider of intemet and mobile services in the USVI. Its mobile services are run on a well-tuned COMA network. We boast of the best coverage, highest mobile data rates and fewest drop calls in the USVI from a recent drive testing survey done on all carriers. Its residential internet services are provided by a version of 4G called WiMAX, offering up to 5Mb/s down and 3 Mb/s up. Its enterprise customers are served by a highly secured, high capacity, microwave system. The microwave system is extremely reliable, and robust. The vendors provide these systems to the US military in Afghanistan and other deployments currently. Choice has 2 links between St Thomas/St John and St Croix. Its two off-island internet services are also split between the islands, one in St Thomas and the other in St Croix. This adds resilience in the network, so that internet is available to subscribers in the unlikely event that service is interrupted at one of the off-island points of presence (POPs). Please see below an overview of the Choice Network. 2 EFTA_R1_02125111 EFTA02711407 5. IP Based Data Service quotation To satisfy your requirements as was delivered to Choice, please see below our offering+ Total Bandwidth Monthly Cost Yearly Cost 40Mbps $2,200 $26,400 60Mbps $3,000 $36,000 80Mbps $4,000 $48,000 100Mbps $5,000 $60,000 Package reflects dedicated symmetrical bandwidth to site *On call 24hr Tech support * Installation " IP Addresses Note: Validity of offer: 30 calendar days from date of quote. Delivery: Standard delivery 60 days Contract: 2 year commitment Agreed & accepted: Omar Welch Director Business Sales Date Date 3 EFTA_R1_02125112 EFTA02711408 APPENDIX A Dragon Wave Compact Microwave Technical Specifications Frequencies Power 6 GHz FCC/IC/ETSI/ITU/AUS/NZ/ RUS Input -36 VDC to -60 VDC, isolated 7 GHz ETSI/ITU/NZ/MEX Optional Adapter 110/240 VAC 8 GHz IC/ETSI/ITU/UK/NZ/RUS Consumption (per link end) 20 Watts (LP) 47 Watts 11 GHz FCC/IC/ETSI/ITU (HP) 13 GHz ETSI/AUS/NZ/ITU Connections 15 GHz IC/ETSI/AUS/NZ/MX/ITU Power -48V, PonE 18 GHz FCC/IC /ETSI/AUS/NZ/ITU Payload (+ Inband NMS) Shielded RJ45 or optical 23 GHz FCC/IC/ETSI/AUS/NZ/ITU/MX LC 24 GI-Iz (UL) FCC/IC/ETSI NMS (when out-of-band) Shielded RJ45 24 GHz DEMS FCC/IC Network Management (NMS) 26 GHz ETSI Alarm Management SNMP Traps, Enterprise MIB 28 GHz FCC/ETSI NMS Compatibility Any SNMP based network 31 GHz FCC (LMDS) manager SNMP v1, v2 and v3 32 GHz ETSI Security 3 Level Authentication 38 GHz FCC/ETSI/AUS/NZ/MX EMS Web Based Management System, Mechanical SSL HTTP,SSH, Radius Radio/Modem (w/o antenna) 12 cm x 23.6 cm x Environmental 23.6 cm; 4.8kg Operating Temperature Standard Power (18-28 (4.75 in x 9.3 in x 9.3in; 10.6 lbs) GHz) Antenna Wind Loading 112 kph (70 mph) -40°C to + 50°C (-40°F to +122° F) Operational Humidity 100 % Condensing 200 kph (125 mph) Survival Altitude 4500 m (14,760 ft) Antenna Mount Adjustment ± 10° Az; ± 25° El Water Tightness: Nema4X, IP56 (directed hose Payloads test) Interface 1000/100/10 BaseT Operational Shock: ETSI 300-019-1-4: 5g 11ms Latency 100 BT < 400ps, Typical < 200ps FastE Operational Vibration: ETSI 300-019-1-4 Class Latency GigE < 200ps, Typical 120ps GigE 4m5, Frame Size 64 to 1600 Bytes, up to 9600 (GigE NESS GR-63 Mode) Earthquake: NEBS GR-63 Flow Control Yes (GigE mode only) 802.1p Yes — 8 levels served by 4 queues 802.1q Yes Modulation Shifting Current to Lowest ^100 mS 4 EFTA_R1_02125113 EFTA02711409